Smokehead Gift Tin

UK Delivery

Our UK delivery is fast and reliable and we aim to have the product delivered to you the next day or within 2 working days for up to 6 bottles (up to 10kg). We charge a flat rate for any number of bottles to a single address with the prices starting from £11.50 for up to 10kg or approx. 6 bottles within the UK Mainland.

Someone must sign for the parcel when it is delivered to the address and we can deliver to a work address, or at a neighbour or you can call us for specific instruction on delivering the parcel. We do not leave parcels without a signature. If you have not received your order within 14 days – please email us and let us know - info@whiskishop.co.uk

Please note that all bottles and parcels vary in weight, therefore the shipping costs will vary on the weight of your parcels.

Deliveries outside the UK

Please note that local taxes and customs duties are likely to be charged by the destination country. These charges are the responsibility of the customer and we cannot be held responsible for any parcels that may be impounded, seized or have extra charges, including duty, added by customs officials. We advise to check with your local customs office or government website for details before ordering.

Shipping Rates

Please see our shipping policy for full details of UK and Worldwide shipping rates

You can view our full refunds & return policy here

Faulty or Damaged Goods

If any products that we send to you show any signs of damage or leakage, they should NOT be accepted and you should tell the courier to return the item to us.

If you find the goods damaged once you have accepted them, you must tell us within 24 hours of the products being received via email to info@whiskishop.co.uk

Please email us photographs showing the damage We also require an image showing the damaged bottle with the seal intact. Please retain the products, and all product packaging and await instructions from us. We will raise a case with the courier.

Damaged goods will be replaced or reimbursed including the cost of delivery where required. We will keep you informed of the case with the courier who must accept the evidence. All agreed refunds and reimbursements will be paid within 30 days of your notifying us and agreeing your case with the courier.

Any products returned must be adequately packed to avoid any possible damage.

Wrong Goods

If you have received the wrong items then let us know immediately by calling us on 0131-225-1532 or emailing us on info@whiskishop.co.uk and we will be happy to assist you

Return Request

If you are unhappy with products purchased (other than perishable products such as cigars or food items) which are not faulty, we will at our discretion refund your money, or exchange the products if you inform us by email to info@whiskishop.co,uk within 14 days after the day following the delivery of the goods. All products must be returned to us in perfect condition. Any product returned must be within its original packaging and unopened and the cost of returning the goods is your responsibility and we recommend recorded delivery.