FAQ | Whiski Shop

We ship across the UK and to selected international destinations. Availability can vary by product type (especially alcohol). Visit our delivery page for more information.

In many cases, alcohol shipping is restricted and depends on the destination country/state rules and courier limitations. If checkout doesn't allow it, we can't ship that item to your location.

Yes, all non-alcohol products are usually available for international delivery, including the USA where offered. Any restrictions will show at checkout.

UK delivery times depend on the service selected at checkout. You'll receive tracking once your order is dispatched — check our delivery and shipping information for up-to-date details.

Yes, if your shipping service includes tracking, you'll get an email once your order is dispatched.

Some couriers deliver on Saturdays (and occasionally Sundays) depending on service level and location.

Yes. At checkout, just enter the recipient's address in the Shipping Address section — it can be different from the billing address.

Yes — our Whiski Shop is in Edinburgh, and you can choose in-store collection on eligible orders. You're also very welcome to visit us in person for whisky advice and gift recommendations. Find us at 4 North Bank St, Edinburgh EH1 2LP.

Yes, we regularly stock limited editions, single malt whisky, single casks and new releases. These can sell quickly, so if you see something you love, don't wait.

Sometimes, but many are one-off releases. If something is sold out it may not return — email us at shop@whiskirooms.co.uk and we'll confirm if a restock is expected.

It means the whisky hasn't been filtered at low temperatures to remove natural oils. Many whisky lovers prefer this, as it can retain more texture and flavour.

It means no caramel colouring (E150a) has been added — the colour comes entirely from the cask.

Payment options are shown at checkout — typically card payments and accelerated checkout options where available.

Yes, payments are processed through secure, encrypted checkout providers.

Email is the fastest way to reach us — contact Whiski Shop at shop@whiskirooms.co.uk and include your order number (if you have one) so we can help quickly.