Terms & Conditions

Privacy Policy

Whiski Shop gathers information for the purposes of processing your order only and no details will ever be shared or sold – your data is 100% safe with us.

Security Policy

Your security is our priority so please be rest assured that we will make extra checks to ensure the card used to purchase from the store is being used with your permission. You may be contacted and asked for extra information – this is to ensure your card is not being used without your permission. We may cross check data you provide against other databases but this will not affect your credit rating at all.

Age Restrictions

We can only sell alcohol products to those over the age of 18 or the legal age within your country, if older. By placing an order, you confirm that you are at least 18 years of age and the minimum legal age for purchasing alcohol in your country of residence.


If any product is unavailable, we will inform you immediately and all payments refunded where required.

On receipt of your order you will be notified by email of progress. Delivery charges will be added at the checkout.

On receipt of your goods please check the items carefully and notify us immediately of any items that are incorrect or incomplete.

Returns Policy

Faulty or Damaged Goods
If any products that we send to you show any signs of damage or leakage, they should not be accepted and you should tell the courier to return the item to us.
If you find the goods damaged once you have accepted them, you must tell us within 24 hours of the products being received via email to info@whiskishop.co.uk .
Please email us photographs showing the damage and we also require an image showing the damaged bottle with the seal intact. Please retain the products, and all product packaging and await instructions from us. We will raise a case with the courier. Damaged goods or not as ordered, will be replaced or reimbursed including the cost of delivery where required. We will keep you informed of the case with the courier who must accept the evidence. All agreed refunds and reimbursements will be paid within 30 days of your notifying us and raising your case with the courier. Any products returned must be adequately packed to avoid any possible damage.

Return Request
If you are unhappy with products purchased (other than perishable products such as cigars or food items) which are not faulty, we will at our discretion refund your money, or exchange the products if you inform us by email to info@whiskishop.co,uk within 7 days after the day following the delivery of the goods. All products must be returned to us in perfect condition. Any product returned must be within its original packaging and unopened and the cost of returning the goods is your responsibility and we recommend recorded delivery.

We cannot accept any liability for delayed or non-delivery of goods due to misinformation or an incorrectly supplied delivery address or a mistake by the carrier. We accept no liability for goods required for a specified date, which fail to arrive due to circumstances beyond our reasonable control. We will always do our best to achieve your deadline but please order in sufficient time for time-critical items. Refunds will be issued once the goods have been received back to us and inspected. We can not guarantee that we receive the goods hence recorded delivery is advised. Refunds will be issued within 30 days of us receiving them back in perfect condition. We reserve the right to reduce the refund to zero if any items have been opened or are not in perfect resalable condition. You will be informed by email when the refund has been processed. In the event, we refund prior to receiving the goods back to us then we reserve the right to deduct from your account the cost of the goods if they are not returned to us.



All images, photographs or written material used on the www.whiskishop.com website may not be reproduced, copied, stored or used in any way whatsoever without the prior written agreement and permission of The Whiski Shop.


Whiski Shop accepts no liability arising from errors contained in this website. By accessing and using the website you confirm your acceptance of these terms and conditions, which may be changed without notice.

Prices shown on the site for any products or services offered and are subject to change without notice. Any price changes will be notified and confirmed to you before dispatch to give you the opportunity to cancel your order. Prices shown for products on the site are not inclusive of delivery charge.